Data & Performance work in detail

Watch the video on data & performance

Our vision - Social organisations with a clear mission-driven focus, that are high-performing, deliver results that matter to the service user, and do this cost effectively using sophisticated data systems.

Data & Performance Framework

• Identify aspirations and gaps using our Diagnostic tool
• Building on what you already have, design a comprehensive data system that incorporates outcomes measurement, program logic, reporting, analysis and dashboards to ensure the right data is used to help make strategic and operational decisions
• Program logic and service design improvement - linking in outcomes and showing how the service model delivers outcomes for clients
• We help define all the metrics you need to collect, how you collect them, which need to be validated measures and which are for internal performance improvement and reporting.
• Deliver capability building to managers and teams (including through online learning) to ensure people have the skills to use data to improve team performance
• Build a continuous improvement system that uses data to test hypotheses, and find out what works
• Do deep dive practical data analytics of existing or new data to uncover insights on what clusters / segments of needs clients have, where the risks are, and what factors lead to achievement of outcomes and what factors are barriers to outcomes and results

Funding and growth: The Proactive Growth approach

• Building on the data system, support the organisation to develop new funding opportunities for its highest-performing programs 
• Develop outcomes-based funding proposals including avoided cost analysis, shared financial models and delivery systems that takes your submissions to a higher level of rigour and accountability
• Support organisations to respond to Social Impact Bonds or other forms of formal outcomes-based contracting tender opportunities

Process and system integration

• Assist the CFO / IT team to integrate the data / client impact system with the financial, workforce and program management systems to ensure useful data is obtained (e.g. ability to calculate cost per impact) and integrated
• Build linkages between these systems and legacy (or new) Client Relationship Management  / client management / IT systems (including functional briefs to ensure your IT investments are focused on producing useful data)

Data diagnostic

Try our free diagnostic to help pinpoint where your organisations needs to do more work on its data and performance system.

Data & Performance Diagnostic

Data systems help organisations make better decisions

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