Data & Performance Systems

We design and build the data systems that provide live, relevant information and evidence to decision makers that advances the organisation’s mission.

• Dashboards - Design and develop digital dashboards that present useful, real-time data to key decision makers in your organisation - for the Board, executive, managers, frontline staff and even for clients themselves.
• Data capability/ training - Build the capability of staff to collect and use data that gives them the means to improve client outcomes.
• Performance-management - Using dashboards and analytics, help managers and staff to define the right client-centred performance metrics, track performance and use the data for improvement.
• Continuous improvement - Set up data-driven processes and systems that drive collaborative learning, service adaption and operational improvements.

Why develop a data & performance system?

Data diagnostic

Data & Performance Diagnostic

Try our free diagnostic to help pinpoint where your organisations needs to do more work on its data and performance system.

Data systems help organisations make better decisions

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Getting started - data plan next steps on a page

Our vision - Social organisations with a clear mission-driven focus, that are high-performing, deliver results that matter to the service user, and do this cost effectively using sophisticated data systems.

Data & Performance Framework

• Identify aspirations and gaps using our Diagnostic tool
• Building on what you already have, design a comprehensive data system that incorporates outcomes measurement, program logic, reporting, analysis and dashboards to ensure the right data is used to help make strategic and operational decisions
• Program logic and service design improvement - linking in outcomes and showing how the service model delivers outcomes for clients
• We help define all the metrics you need to collect, how you collect them, which need to be validated measures and which are for internal performance improvement and reporting.
• Deliver capability building to managers and teams (including through online learning) to ensure people have the skills to use data to improve team performance
• Build a continuous improvement system that uses data to test hypotheses, and find out what works
• Do deep dive practical data analytics of existing or new data to uncover insights on what clusters / segments of needs clients have, where the risks are, and what factors lead to achievement of outcomes and what factors are barriers to outcomes and results

Funding and growth: The Proactive Growth approach

• Building on the data system, support the organisation to develop new funding opportunities for its highest-performing programs 
• Develop outcomes-based funding proposals including avoided cost analysis, shared financial models and delivery systems that takes your submissions to a higher level of rigour and accountability
• Support organisations to respond to Social Impact Bonds or other forms of formal outcomes-based contracting tender opportunities

Process and system integration

• Assist the CFO / IT team to integrate the data / client impact system with the financial, workforce and program management systems to ensure useful data is obtained (e.g. ability to calculate cost per impact) and integrated
• Build linkages between these systems and legacy (or new) Client Relationship Management  / client management / IT systems (including functional briefs to ensure your IT investments are focused on producing useful data)