Data & Performance

We assess your current data collection and measurement structure, identifying gaps and opportunities. From this, performance indicators are realised and we build dashboards to capture performance data in real-time. Together, this analysis and build of data systems helps you build a culture around performance and data.

Data system design - Before building any data collection system (e.g. a CMS) there is a specialist field involving deciding which metrics need to be collected, how to report and structure a data system.
Briefing CMS design - Get better results from a CMS or IT provider with a detailed functional brief that reduces re-work and makes CMS implementation smooth and useful.
Outcomes measurement - Building frameworks and choosing the right metrics for progressive and final client outcomes, and using this to help deliver better programs.
Evaluating impact - Using dashboards and analytics, help managers and staff to define the right client-centred performance metrics, track performance and use the data for improvement.
Data analytics - using modern analytic tools to understand hidden patterns in data to help with service design, strategic decisions or understand root causes of performance issues.
Data culture - Build the capability of staff to collect and use data that gives them the means to improve client outcomes.
Dashboarding and reporting - Design and develop digital dashboards that present useful, real-time data to key decision makers in your organisation - for the Board, executive, managers, frontline staff and even for clients themselves.
Machine Learning - Using the latest analytic tools to build predictive models that assist in managing risk, tailoring services, improving efficiency or delivering better outcomes.

Data systems help organisations make better decisions

Getting started - data plan next steps on a page

Our vision - Social organisations with a clear mission-driven focus, that are high-performing, deliver results that matter to the service user, and do this cost effectively using sophisticated data systems.

Data & Performance Framework

Identify aspirations and gaps using our Diagnostic tool
Building on what you already have, design a comprehensive data system that incorporates outcomes measurement, program logic, reporting, analysis and dashboards to ensure the right data is used to help make strategic and operational decisions
Program logic and service design improvement - linking in outcomes and showing how the service model delivers outcomes for clients
We help define all the metrics you need to collect, how you collect them, which need to be validated measures and which are for internal performance improvement and reporting.
Deliver capability building to managers and teams (including through online learning) to ensure people have the skills to use data to improve team performance
Build a continuous improvement system that uses data to test hypotheses, and find out what works
Do deep dive practical data analytics of existing or new data to uncover insights on what clusters / segments of needs clients have, where the risks are, and what factors lead to achievement of outcomes and what factors are barriers to outcomes and results

Funding and growth: The Proactive Growth approach

Building on the data system, support the organisation to develop new funding opportunities for its highest-performing programs
Develop outcomes-based funding proposals including avoided cost analysis, shared financial models and delivery systems that takes your submissions to a higher level of rigour and accountability
Support organisations to respond to Social Impact Bonds or other forms of formal outcomes-based contracting tender opportunities

Process and system integration

Assist the CFO / IT team to integrate the data / client impact system with the financial, workforce and program management systems to ensure useful data is obtained (e.g. ability to calculate cost per impact) and integrated
Build linkages between these systems and legacy (or new) Client Relationship Management / client management / IT systems (including functional briefs to ensure your IT investments are focused on producing useful data)