We are deep into Government budget time and, particularly in Victoria, there are challenging times ahead. 

In Victoria, it is reported that there will be a 10% cut in spending on public sector wages across the board meaning a $3.6 billion cut over four years. While this may well be limited to ‘back of house’ costs, we know there will be either cuts to services or a narrowing of eligibility for some social programs. We also now know that more than half of all community health organisations are facing 15% cuts to funding that will impact direct services.

So what should we make of the spending restraint/cuts/efficiencies/austerity (choose your word) on the way? How do we try and quarantine our programs?  How do we respond?

At times like this, we believe it is more important than ever to advocate not for your program and service budgets but for your client outcomes. 

The steps you can implement to make sure you are advocating as powerfully as possible for your client outcomes are:

1. Identify those client cohorts for whom you are getting the best results. This means being clear about who your programs support, the things you are trying to achieve for and with them and being able to measure progress;
2. Think about where your growth opportunities are. Where does your mission, your capabilities, skills and resourcing suggest you focus? Where is there growth in demand and need that you can address?; and
3. Build a plan to ‘optimise’ your outcomes in those growth areas. Where there is demand and you have capability you should grow, reallocating resources from where you are less able to.

In partnership with the Australian Community Support Organisation (ACSO), Latitude Network is delivering a masterclass at the upcoming International Criminal Justice Conference in Melbourne. Drawing on a decade of experience in social impact projects, Gemma, Russ and Dale will share insights on designing programs that deliver outcomes.

The masterclass will focus on three key cohorts that face increasing rates of imprisonment. For example, Aboriginal and Torres Strait Islander people continue to represent 30% of the criminal population, with Australian governments and services having made little to no progress in addressing this gap. In addition, data from the increase in women’s incarceration demonstrates that 27% of women entering prison were in short-term or emergency accommodation in the 30 days prior. Remandees are the third cohort that has grown much faster than the general prison population.

The masterclass will apply Latitude Network's 'Four Pillars' framework to building outcomes-driven interventions. Topics covered include:

• Client segmentation: Learn how to develop a robust client segmentation model, including looking at emerging data analytics techniques such as machine learning to better understand the characteristics of sub-cohorts of people;
• Service outcomes: Decide optimal service outcomes to address needs, draw from validated tools, and address current policy and political drivers specifically for the needs of identified cohorts of service users;
• Program logic: Identify a robust, evidence-based program logic to take your cohort from 'need' to 'outcome'; &
• Data and performance metrics: Match the program logic with data and performance metrics to allow in-program review of performance and progress toward outcomes
  

​This in-depth, robust training for leaders in the social and justice sectors will be 'hands-on' and practical, with groups working together to apply the Latitude Network Four Pillars to their own experiences and challenges. 
 
Participants walk away with initial solutions to some of their immediate challenges, exposure to the latest thinking on outcomes-based programming and service design as well as the opportunity to get feedback on their outcomes-based programs.

Community Colleges are important providers of education and job pathways for people with various barriers to learning and employment. They sit at the intersection of adult education and social impact, and government funders are increasingly looking to explore outcomes-based funding in this sector.

Latitude Network is working with the peak body Community Colleges Australia and five community colleges to run a collaborative data project with the NSW Department of Education. The aim is to develop a common set of data collection standards across multiple colleges to allow comparative data on outcomes and performance.

This is an exciting project that demonstrates how data systems, continuous improvement and innovation processes can be applied at a systems level in social and education sectors. The project is designing a system that works for multiple different organisations using different student management systems (databases), in a range of different geographies serving a wide range of student needs. The de-identified data can then be collated across multiple organisations in a consistent way to create dashboards and analysis covering different programs, locations, services and outcomes.

In the next phase Latitude Network will build common dashboards and conduct periodic ‘deep dives’, or data analytics reports, to generate insights that enable colleges to improve (optimise) services and social impact. Comparative data is very powerful because it allows individual colleges to anonymously see their performance in the context of the performance of other organisations delivering in different regions. This provides evidence to flag performance gaps and to learn from best practices with objective data (not just those who claim to have good practice). 

This work is important for peak bodies to consider as a tool to improve system performance in any sector or sub-sector of the social services system. Watch this space for more information as the project moves to implementation. Feel free to reach out to us about lessons from this project if you are seeking to improve performance in multi-stakeholder or cross-organisation collaborations.

​Latitude Network are thrilled to announce that we will be working with Reclink Australia and Vichealth on a unique outcomes challenge: to get 100,000 young Victorians to be more physically active and socially connected. In doing so, this project will tap into 160 different underutilised sites across Victoria to transform them into physical activity spaces for young people. 

Funded by VicHealth and supported by a host of youth organisations and agencies, the project will be genuinely co-design and produced by young people, using open innovation thinking to ensure that physical activities and environments meet the needs and preferences of the young people who will use them. 

Latitude Network will bring its expertise in open innovation and data-driven performance management to ensure that this project generates lasting, measurable outcomes for young Victorians, whilst building capability in Reclink (and partners) in its approach to data, program design, segmentation, outcomes and impact measurement. 

More on the project here.

SOCIAL ISSUE 

Prior to 2021, the South Australian homelessness funding, like most homelessness systems around the country, was divided between multiple different service providers who weren't incentivised to work together as one system. 

The three key limitations of the system were: 

• Outcomes were not being achieved: the system was not solving or reducing homelessness, with 73% of clients having  previously received homelessness services (‘service-cyclers) 
• Disproportionate emphasis on crisis: leaving little resource for those in the system or at risk of entering the system. 
• A poorly integrated response to homelessness: not easy to access or navigate and failed to offer wrap support to meet individual and family needs. 

CLIENT CHALLENGE  

The South Australian Housing Authority (SAHA) sought to redesign the homelessness system in order to reduce the number of those at-risk of entering homelessness and the length of time people are in the system. To do this, SAHA divided its jurisdiction into five discrete regions and called on social service providers to develop solutions. 

In the Adelaide City and South region, Baptist Care SA, Lutheran Care, Mission Australia, The Salvation Army and Sonder came together to form the Toward Home Alliance. 

The challenge for the Toward Home Alliance was to redesign the homelessness system so that service users received a tailored and individualised response. Resources, accommodation and services needed to be aligned to the outcomes for each of the service user groups 

• First-time users of homelessness services; 
• Those at-risk of entering the homelessness service system;
• Long-term users (‘cyclers’) through our system, including rough sleepers; &
• Aboriginal people - who required a culturally appropriate, First -Nation led response. 

The challenge of service design was compounded by the prevalence of factors that contribute to homelessness such as mental health, physical health, disability, drug and alcohol and life trauma - requiring the intervention to holistically address these issues too. 

THE ROLE LATITUDE NETWORK PLAYED 

Latitude Network played a central role in supporting the Toward Home Alliance. The process involved uniting a diverse set of national, state, local and Aboriginal-run service providers toward a common goal of reducing homelessness in a defined geographical region. The key functions of the Latitude engagement included:

• Supporting and advising the parties in establishing the Alliance, including facilitating the decision of Lead Agency, and deciding a sound governance structure, with a clear decision-making authority;
• Cohort segmentation: using data to identify priority groups and with Alliance partners, designing/ adapting the service system to address their needs;
• Working with partners to identify client and system outcomes, together with the necessary thresholds and target success rates for each outcome ;
• Planning a seamless, sensitive transition of clients from the existing system to the new system, and then developing a comprehensive implementation plan ;
• Designing a data system and measurement: mapping data to outcomes, dashboard reporting and promoting a ‘performance culture’;
• Working with the Alliance to develop a full commercial and financial model, including avoided costs.

THE IMPACT 

The first impact was that the innovative proposal was accepted by the South Australian Government with the Alliance winning the funding for Adelaide city and South. The funding changed on July 2021, and as with any significant system change, there are always lots of elements to work through. The team has formed well together and built a strong culture of collaboration, but it is still early days to work out how well the elements are working and how best to refine and iterate them. We will keep an eye out on the Toward Home progress and now doubt the challenges of making progress.

As we foreshadowed in our recent newsletter to you, the Victorian Dept of Treasury & Finance is now underway with its Partnerships Addressing Disadvantage (PAD) funding program. The PAD program was announced in this year's State Budget. A few key points:

• There is up to $33 million in funding;
• It is outcomes-based - that means that service organisations will be funded on the basis of longer-term outcomes achieved, not on inputs, outputs or program activities;
• The policy area of focus is on those who have had interactions with the justice and the homelessness systems; 
• The funding is designed for intensive, wrap-around/integrated services for complex cohorts of service users, typically for multiple years of support.

PADs are highly-technical in many respects and so we encourage you to respond to DTF's 'Statement of Intent' process as detailed below.

As you consider your own programs, have a look at 5 elements that are key to social impact bonds.
You may also be interested in an article about what you need to be successful in developing a social impact bond.