Research
Understand what clients need using qualitative (e.g. focus groups) and quantitative methods (analysis of data), segmentation and lived experience​. 
  • Client research - Qualitative
  • Survey design - Quantitative
  • Needs analysis
  • Lived experience research
  • Data analysis - your program / client data
  • Client segmentation models - more nuanced understanding of different client types; can use machine learning to cluster clients according to key metrics
  • Needs dashboards - live visualisations of cohort needs against averages or targets
We acknowledge all First Peoples of this land and celebrate their enduring connections to Country, knowledge and stories. We pay our respects to Elders and Ancestors who guide the Aboriginal and Torres Strait Islander community. We also  acknowledge the wisdom, dignity and lived experience of the people who benefit from social services.
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