Dynamic Service Model

Better manage your service delivery for better outcomes

An innovative new App to keep diverse teams delivering up to date best practices, manage service model versions, and align all your key frameworks in one place. Fully bespoke for your service model. Access on desktop, tablet or phone.

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Detailed up-to-date Service Model Documentation for key staff

Managers & Senior Practitioners

Ensure operational manuals contain the latest best practices
Ensure data, roles, costs are aligned with the best practices
Run continuous improvement

Team Leaders

Ensure the right tasks are allocated to the right roles and staff
Planning and calendarising of key tasks
Optional task completion tracking: what’s been done and when

Frontline Staff

Onboard and learn what’s unique about this service model
Access training for specific tasks
Follow checklists to deliver with fidelity, filtered by client need and due dates

Corporate Services

Gain deep understanding of roles, tasks and responsibilities to improve hiring alignment
Develop activity based costings to speed up service design and tender preparation
Ensure data and IT systems are aligned with the latest service model

Connect and Align all your
Key Frameworks

Program Logic

Ensure the service models, tasks and operational manuals align with program logic

Service principles

Provide the thematic rationale (eg trauma informed care) linked to every task

Roles, time budgets and costings

Every task as an assigned role and best practice time budget which allows for activity based costings

Data and outcomes

Define what data is collect at what exact step in a process, and what data needs to be used - to help better design dashboards and data systems

Training and resource materials

Training videos, forms, tools, step-by-step checklists are all stored at the task level - available at the point of need

Client need segments and dates

Allocate clients to need segments (e.g. disability, high needs, etc.) to enable specialised tasks to be assigned only to some clients that need it - allows for more nuanced need-based service delivery

Frequently asked questions

It’s not uncommon for an organisation to take 6-12 months to build a comprehensive service model with internal resources - our process speeds this up to 2-3 months with a few key workshops with senior practitioners. It’s then documented on the system and can be tested and rolled out to users.

We’ll give you a no-obligation proposal with a costing once we meet to understand the scope - as service models vary in their complexity and how developed they already are with current documentation. The cost of design and development is much lower than if internal staff did this work as we have methods to speed up the process. Ongoing costs depend on how much continuous improvement or maintenance you want our team to do vs your internal team. We will provide a bundled cost for support and software access once we scope the project.

No, you will still use your existing CMS to capture personal client data, generate reports to funders, or analyse data. The DSM is an additional web-based platform that the team accesses via a browser on desktop or mobile device that acts as a central knowledge centre for all the service model practises, but also links to other information and enables new more efficient operations. It typically replaces the static PDF operations manuals that might be in a plastic folder somewhere or deep on a Share drive.

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