The challenge
Documented service models are often out-of-date, not used dynamically and not linked to the systems that matter. Social organisations are increasingly interested in how to better deliver best practice service models across teams and geographies in a more consistent and high outcome way.
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The Dynamic Service Model is an online tool developed by Latitude Network to capture the detail of a complex service model down to task level, with each task linked to staff roles, time budgets, training, client segments, service practice frameworks and all the other tools for best practice.
Features
The Dynamic Service Model brings together key elements into a dynamic, up-to-date and single point of truth of best practice for your whole team.
Task Level Detail
Get granular with program logic turned into specific tasks in a linked database
Links to roles & costing
Tasks linked to individual roles, with hourly rates gives ability for activity-based costing for next tender
Easy User Interface
Frontline staff see what tasks are relevant to their role, and even timed in a calendar for individual clients
Align with data
Define what data is collected and used at each task step (bring your measurement/outcomes framework to life)
Training and How To
Even experience practitioners need reminders on the latest best practice - include all your video training and materials
Manage workflow
Options to link tasks to de-identified client data for calendarised tasks, task tracking and operations
Why a Dynamic Service Model?
Fidelity = Consistency
Outcomes often vary widely in programs across many participants - sometimes this is due to different workers delivering different intensity and type of service. A DSM helps you ensure better standardisation of service around what you know to be best practice.
Connect all parts of operations together
By building your service model in our online database tool, we can link tasks to many other aspects of operations - from roles and PDs, to training materials, onboarding, time and costings, data and even to client facing materials.
Single point of current truth
Best practice keeps changing as we keep learning what works for what particular people. Having your rules and practices full up to date in one place is critical for ensuring everyone is delivering the latest approach to delivering impact.
Active learning & innovation
A dynamic model enables you to capture more nuances about service deliver and outcomes, and feed these into an active continuous improvement program that speeds up innovation and impact.