Common client challenges
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Funders are asking for novel or innovative solutions in tenderS
There is a growing shift for government funders to seek innovative responses to tenders - whether funding on an outcomes basis, requiring consortium responses, or adjusting to a new financial model for funding. You need to differentiate your offer from others, and put in place a compelling business case for funding. See our Funding service There is pressure to demonstrate how your program delivers outcomes
More government and philanthropic funders and social organisation Boards are asking for hard proof that a program delivers outcomes for its participants. There are alternatives to expensive program evaluations that can demonstrate impact and enable you to tell a compelling story. See our Outcomes service You are looking for alternative ways to fund your programs
You may have missed out on a recent funding round, have a significant contract up for renewal, or are hitting the limits of government funding. A business case for outcomes funding, philanthropic and impact investment and other funding approaches may be useful. Applying for social impact bonds or other new funding structures is complex and technical. See our Funding Service You need to respond to higher expectations of performance and value for money.
Funders are asking for more proof of impact and moving toward performance-based contracts. You need a process to address performance gaps in your organisation but you don’t know where they are or how to improve them. You need actionable and timely insights from the data you collect, and a way to continuously improve service models and accountability. See our Outcomes or Data Analytics service |
Board and managers aren't getting the data they need to make decisions
Your organisation collects lots of data for government funders but may not have access to that data. You may also invest in program evaluations but that data ends up in a report long after the program ends. You need live, relevant data in easy-to-use dashboards to make decisions easier and more fact-based. See our Data Systems service you are investing in a database, but aren’t sure what data to collect or how best to use the data
You may have a CMS (client management system) or are investing in upgrading it, which can be expensive and complex. Knowing what data to collect, how to use it, what you want out of it and how the data links to each other are all critical before building a CMS, and the IT providers don't have answers for what to collect. See our Data Systems service A program is Under-perfoming or high risk but it's hard to know why and what to change
Sometimes a program will not be achieving its contracted KPIs, or will be struggling to manage demand or achieve internal performance goals. Staff may have anecdotal stories about why this is happening, but without an ability to analyse the patterns in the data, it's hard to find root causes or zero in on the clients or areas that carry the most risks. See our Data Analytics service with fixed-budget programs, you are looking for ways to improve efficiency and quality
'Doing more with less' is a constant need in the social sector, but how do you know where to focus resources for the biggest impact? Are there groups (segments) of the client base that could achieve outcomes with less support time, and some that need more? How do frontline workers get a support tool to better allocate their time to avoid wastage without sacrificing quality? See our Data Analytics service |
Case studies
Clients we've helped
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Baptcare
Melbourne City Mission Wellways Toward Home Alliance Cricket Victoria Brimbank City Council Mornington Peninsula Shire Logan City Council Port Philip Housing Association Sacred Heart Mission Seek Volunteering Good Shepherd Australia Youth In Search Go Goldfields The Torch Project |
Department of Health and Human Services (Vic)
BaptistCare SA Junction Housing Red Cross World Vision Australia Uniting Care South East Community Links Reach Save the Children Jewish Care Community Colleges Association ACSO YSAS |
Salvation Army
Sonder Reclink COTA Australia ACOSS Brotherhood of St Laurence Benetas YMCA (NSW) Hello Sunday Morning Churches of Christ City of Whitehorse Mind Australia Beyond Blue National Centre of Indigenous Excellence True |