For Latitude Network, 2022 has been a year of growth, new challenges, and the rewards of seeing efforts come to fruition. We’re glad you’ve been with us on the journey, as partners, supporters or simply interested friends. Here are some of the highlights from our year.
What are our major learnings from this year?
To the network of people with whom we work - those who are dedicated to improving social systems and social outcomes - we are deeply grateful to be collaborating with you on this important but difficult work. We look forward to connecting with more people in this movement for high performance and outcomes focus in 2023.
Read about four important projects we undertook this year -
Toward Home Alliance - a new way forward for homelessness services
Toward Home Alliance (THA) is a network of six housing services along with the South Australian Housing Authority, working together across South Australia to address homelessness in a single service system. In 2022, we conducted a detailed review of the Alliance’s operations and governance structure. As a trusted advisor for THA, we’ve worked with them for a number of years, and this next step allowed them to develop a new cross-agency operations manual.
This truly is a ‘systems change’ project as it allows a single entity (the Alliance) to manage every part of the homelessness service system. The new operations manual was built to enable more than 100 staff working across five agencies plus multiple service partners to work to a common, integrated service model. This allows all agencies to provide more tailored, appropriate support but also to work across the usual silos of the sector.
In 2023, we’ll work with THA on a ‘Continuous Quality Improvement’ process embedded in everyday operations. The aim is to continually update and improve service delivery, guided by the Ops Manual and by the data being collected by all services.
Hello Sunday Morning - using data to create deeper understanding
Hello Sunday Morning (HSM) is a digital platform operating on mobile and desktop, established in 2009 to support people to reduce alcohol consumption and alcohol harm. Their Daybreak app enables and facilitates peer-to-peer support, generating over six million data points that HSM engaged Latitude Network to analyse.
The project helped the team interpret and segment the data and understand the stories it was telling about their clients, how they were using the app, and how to use the data to better support and engage clients. We provided detailed segmentation of the App users, provided insights about who is using the online service, for how long, how intensively, and how long they stay in contact. This allowed HSM to develop strategies to maintain connection with those likely to disengage.
In 2023, we will use ‘machine learning’ tools to develop predictive models for the client to create an ongoing learning loop. This will then provide a range of early-warning data for HSM on factors such as likely client disengagement and drop-out rates and impact data. Using innovative new ways to track and measure data is crucial for services such as Hello Sunday Morning, and we’re excited to see how the service will evolve with increasingly rich and detailed data to support their development. You can read more about this project here.
Momentum - removing barriers to employment for Aboriginal people
Momentum is an outcomes-based program, a partnership of three key agencies working with the NSW Government Office of Social Impact Investments. The aim of Momentum is to provide the support First Nations people in northeastern NSW need to overcome common obstacles to employment. Services include support with sourcing a birth certificate, obtaining a driver’s licence and ultimately, securing a lasting job.
Our role was as the lead adviser to the three key agencies in their negotiation with the NSW Government. We supported Real Futures, ACE Community Colleges and Pathfinders to develop the program and secure support from the NSW Government. These three agencies work closely in slightly different ways, providing different services to Aboriginal people in northeastern NSW, and together the joint venture is providing wraparound services and support to address all major barriers to employment.
Our role was to support the three agencies and the government to design and develop the full suite of solutions from start to finish. This included designing and developing the following:
Collaborative data measurement - driving change across an entire sector
In a first for Australia, we are working with the Adult and Community Education sector peak body, Community Colleges Australia (CAA) and the NSW Department of Education on a collaborative data project. This new project has the potential to revolutionise how the adult and community education sector operates and the training and support it offers to people across New South Wales, and potentially beyond.
The project emerged from a desire that both CAA and the NSW Government would better understand the impact of the adult learning sector on communities, and better understand the needs of students attending adult education. To simplify the investigation of the data, we designed a ‘conferencing’ process to generate agreement on common metrics across all ACE service providers. Broad-based common datasets are incredibly valuable for understanding social impact and variations in needs and outcomes.
In 2023, we will be inviting more than thirty adult education providers into the data collaborative with monthly ‘Learning Labs’. These will provide an intentional and safe space to discuss service quality and improvement and to provide opportunities for sharing new and innovative ideas to adult education. We can’t wait to see what will emerge from these Learning Labs!